Refund and Returns Policy
Last Updated: September 13, 2026
At Cali Clear, we value our customers and strive to provide a smooth and reliable shopping experience. This Refund and Returns Policy explains our guidelines for refunds, returns, order cancellations, and damaged products.
Please review the following information before placing your order.
1. Order Cancellations
If you need to cancel your order, please contact our customer support team as soon as possible after placing your order.
Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible.
2. Refund Policy
Refund eligibility depends on the type of product purchased, its condition, and applicable laws and regulations.
Before requesting a refund, please contact our customer support team with your order number and a detailed explanation of your request. Our team will review your case and explain the available options.
Approved refunds will be issued using the original payment method, where possible. Processing times may vary depending on your payment provider.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please contact us promptly.
To help us resolve the issue, include:
– Your order number.
– A description of the problem.
– Clear photographs of the damaged or incorrect item, if applicable.
We will review your request and work with you to determine an appropriate resolution in accordance with applicable laws.
4. Non-Returnable Products
Certain products may not be eligible for return or refund because of their nature, safety requirements, hygiene considerations, or applicable legal restrictions.
Eligibility will be determined on a case-by-case basis and in accordance with applicable laws and regulations.
5. Exchanges
Exchanges may be available for eligible products, subject to product availability and applicable laws. Please contact our customer support team before sending any item back.
6. How to Request a Refund or Return
To submit a refund or return request, please contact our customer support team through our Contact Us page.
Please provide:
– Your full name.
– Your order number.
– The reason for your request.
– Any supporting photographs or information.
Our team will review your request and respond with the next steps.
7. Changes to This Refund Policy
Cali Clear reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about our refund policy, returns, or order cancellations, please contact Cali Clear through our website’s Contact Us page.
We appreciate your trust in Cali Clear and are committed to providing clear policies and helpful customer support.